INTELLIGENT TECHNOLGY
Hexaware and upGrad team up to train global workforce in Agentic AI
H exaware Technologies, a global provider of IT services and solutions, has launched Agentic Academy in partnership with upGrad Enterprise, the corporate skilling division of upGrad, to prepare its global workforce for the next evolution in enterprise AI: agentic systems. Building on two years of investment in Generative AI skilling, during which 95 % of employees have received training in GenAI fundamentals and advanced concepts through ongoing programmes, the initiative now focuses on developing specialised expertise in agentic AI.
Agentic systems – autonomous, intelligent software agents that plan, act and adapt in real-time – are rapidly changing how work is designed and delivered. From automation to orchestration, they are redefining roles across the enterprise and demanding new skills beyond traditional development and delivery. As enterprises adapt to these shifts, the ability to train teams in nextgeneration capabilities is becoming a competitive necessity.
Hexaware aims to onboard a majority of its delivery and engineering teams through the academy over the next few months, as it expands its agentic service offerings across industries. Achieving this scale of adoption calls for a trusted learning partner with proven expertise in delivering enterprise-ready programmes.
The programme pedagogy and custom training content have been co-designed with upGrad Enterprise, leveraging its expertise in instructional design, subject matter expert networks and outcomefocused learning models. This approach ensures the training fits
Hexaware’ s unique context, aligning with workforce, customer and business priorities.
“ Agentic technologies are becoming fundamental to how enterprises operate,” said Vinod Chandran, Chief Operating Officer, Hexaware.“ Agentic Academy ensures our people are equipped not only to use these systems but to lead engagements built around them.”
The programme is organised into three distinct categories:
• Builder. AI: For developers and engineers building agent architectures from the ground up, with emphasis on orchestration, tool integration and safety protocols
• Collaborator. AI: For teams adapting and customising open-source or platform-based agent solutions within client environments
• Manage. AI: For delivery and operations leaders managing agent-human interaction, quality assurance and real-time monitoring.
Regardless of the learning path, each role benefits from the same integrated approach to content and certification delivery. Each path is curated and delivered via upGrad’ s Enterprise platform, combining content, labs and certifications within the flow of work.“ We’ re moving from automation to intelligent orchestration, where agents collaborate, decide and deliver outcomes. This shift is redefining roles and creating demand for agentic expertise. Our goal is to equip talent to lead real-world agentic assignments with confidence and capability,” said Satyajith Mundakkal, Chief Technology Officer, Hexaware.
“ For such a large-scale delivery transformation, enabling a hybrid workforce of humans and agents to deliver shared outcomes, rapid talent transformation is imperative,” said Satyendu Mohanty, EVP & Global Head – Talent Management, Hexaware.“ Agentic Academy enables a common language, shared fluency and real capability across roles. That’ s what turns a technology trend into a sustained workforce advantage.” ✓
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